Cooperation Process
Detailed copy content for process steps
Detailed copy content for process steps
Detailed copy content for process steps
Related Service Team
Processes To Be Confirmed By The Customer
Multiple fabric options, fabric composition and thickness can be customized
Multiple Fabric Options,Fabric Composition And Thickness Can Be Customized
Customised service for each accessory
What we do to solve the common problems of our customers
01 What if the customer needs to change the programme after the order has been placed?
This generally rarely happens and we communicate all the details prior to production. If this happens, we will actively communicate with the customer to discuss and modify the programme plan.
02 If the sample is made and the customer doesn't like it how to solve it?
Generally very, very few such problems. Everyone’s preference is different, there is no problem with the product, if the customer doesn’t like it, we will communicate to re-modify the programme. But our factory seldom meet the customer does not like things, because before production will actively communicate the details to confirm that meets the customer’s needs.
03 How do we fix it if an order takes longer than the allotted time to produce?
Generally we fulfil the contracted time. In the event of time delays, we will first acknowledge the error and conduct a compensation programme.
04 What if I can't confirm the details of the style and other details such as in the online text communication?
We will promptly schedule a time with the client to communicate via video conferencing.
05 How many payment options does the client have and what can we offer?
We recommend Pay, PAP, TT payment, Alibaba pay payment to our customers.
06 There is a time difference between countries and how business is resolved?
Depending on the customer’s time requirements.
07 What if the customer doesn't have the design drawings?
We will provide examples and introduce professional costume designers
08 What if the customer doesn't know the size?
Because we know the market of each country very well, we have deep cooperation with many customers. We can give professional advice to our clients.
09 If a customer wants to know more about the fabric, what solutions can we offer?
By courier to the customer, video, pictures, and a manual meet-and-greet video inspection.
10 How is the thickness of the fabric determined with the customer?
Mannequins show displays, videos, pictures, and mannequins see opposite video inspections. Normal is that we recommend to our customers first, because we are very professional.
11 If exporting goods, how many types of logistics are available?
DHL/ FEDEX/ UPS/ BY SEA /BY AIR（DDP）
12 How to solve the customer's clothes with complex process and small quantity?
This is one of our strong points, and we have helped many of our customers make clothes with complex processes and helped many of our customers with MOQ issues.
